[UG] User Growth

Director, Mobile CRM & Engagement

Ho Chi Minh City
Work Type: Full Time

ABOUT THE ROLE


Health self-monitoring is boring. Everybody is aware of that. Hypertension is the leading global cause of preventable premature mortality. Not everybody is aware of that. To address these problems, we've built Elfie. A mobile application which leverages gamification to reward chronic disease users for regular self-monitoring and improve global health outcomes. We're expanding, and we need to build more exciting features to ensure our users remain engaged in getting healthier. That's where you come in. As our Director for Mobile CRM & Engagement at Elfie, you will manage our build and execute innovative user engagement strategies in the Elfie app.


Does this sound familiar? If so, we want to hear from you.


WHAT WE OFFER


  • A permanent global contract, with fiercely competitive salary 

  • Hybrid working - 3 days in the office and 2 at home (exchange as needed to support personal commitments)

  • Work out of one the most prestigious office buildings in Ho Chi Minh City

  • Annual holiday entitlement plus national holidays off depending on work location

  • Comprehensive private healthcare coverage from day one

  • Performance-related discretionary bonus paid twice a year in April and October

  • Brand new MacBook and a budget for additional tech


WHAT YOU WILL DO


  • Deliver top 1% user engagement performance against company and industry KPIs by leveraging all communication channels and in-app content strategy.

  • Build and manage a strong performance-driven team of mobile engagement specialists to deliver on the role KPIs: 

    • Gamification specialists: sourcing and implementing exciting rewards (gift vouchers, technology and more)

    • CRM specialists: user segmentation and multi-channel communication leveraging latest technology

    • Content specialists: digital assets (image, photo, 3D illustration, videos…) and content (copyrighting, global translation)

  • Develop and continuously refine Elfie's engagement strategy with gamification, personalized communications, and content, integrating with app features and user acquisition efforts

  • Analyze user data to enhance engagement and loyalty, creating actionable strategies for gamification and retention

  •  Execute personalized communication strategies through in-app messaging, push notifications, and email campaigns to connect with users

  • Manage the distribution of engaging, user-centric content (e.g., articles, videos, challenges) that educates, inspires, and motivates Elfie's patient community


WHAT YOU WILL NEED


  • 4+ years of experience in leading successful mobile application engagement strategies, preferably in a start-up, in either the healthcare, wellness, or consumer technology industries

  • Strong communication, stakeholder management, leadership, and team motivation for high-performing cross-functional teams

  • Demonstrated expertise in gamification-related Growth Marketing at a senior, strategic level

  • Business level proficiency in English, written and spoken

  • Ideally, a bachelor's degree in marketing, Business, or related field.


WHY JOIN US?


  • Strong and genuinely patient-focused company mission (see below)

  • Truly global start-up with a blend of diverse cultures and background around the world

  • Excellent financial credibility and refreshingly clear future vision

  • Phenomenal growth plans and an excellent company spirit

  • Regular socials events; our football team Elfie FC is taking Saigon by storm!

  • Dedicated career pathways and training to support your development 

  • Experienced founders with 20+ years experience in digital health, software and partnership development in both bluechip and start-up companies - and successful previous exits! 


ABOUT ELFIE


Check out the Elfie app:

  • for Android: https://links.elfie.co/apptester

  • for iOS: https://links.elfie.co/testflight-i

Elfie's ambitious mission is to save millions of people annually. Our vision is to be the world’s first free digital therapeutics that rewards employees and patients to monitor health.

Today, Elfie is a disease prevention and management application that gamifies self-monitoring and supports patients across 3 continents. It is promoted by thousands of doctors and endorsed by 5 medical associations. Within the next 12 months, we will have become the first medically-proven digital solution freely available across all continents. 


WHAT NOW?


Apply today for immediate consideration! 

Know someone who would be a good fit for this role? We’re offering a monetary reward if you refer them to us and they are successful! Contact the Talent Acquisition team for more information: [email protected]



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